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Social Customer Service

Kustomer

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What is Kustomer?

Kustomer is a platform for customer experience, service, and support that focuses on customers. Kustomer unifies all relevant data, client history, applications, and systems. Data-driven conversations, interactions, events, and activities are displayed to customers in a chronological timeline view. This includes conversations, orders, shipping, transactions, appointments, website visits, and more. With Kustomer IQ, customers and agents can be matched. Wait times are reduced and the number of first contacts increased. The costs can be requested from the company on the website.

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This is how users rate the product

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0

Ease of use

Conversational Support

Average: 9

0

Meets requirements

Conversational Support

Average: 9

0

Customer Support

Conversational Support

Average: 8.8

0

Ease of setup

Conversational Support

Average: 8.6

Related Links

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

Screenshots & Videos Screenshot #0

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Kustomer Pricing

Pricing details

Last edited: May 2022

Ultimate

$139.00/ User / month

Verwalte Datenverkehr mit hohem Engagement, Zusammenarbeit, Single Sign-On und Sandbox-Zugang.

ENTERPRISE Paket +

Erweitertes Routing

Echtzeit-Dashboards

Live-Agenten-Überwachung

Unbegrenzte User

Sandbox-Zugriff

Erweiterte API-Ratenbegrenzung

SAML Single-Sign-On (SSO)

Erlaubte IP-Bereiche festlegen

Enterprise

$89.00/ User / month

Verfolge Kunden auf jedem Kanal, setze Prioritäten und nehme Kontakt mit ihnen auf.

E-Mail, Chat, SMS, Soziale Netzwerke, WhatsApp, Self-Service

Sprachdienstleister-Integration

Proaktiver Service

Handlungsfähige Integrationen

Automatisierung von Geschäftsprozessen über unsere Workflow-Engine

Standard- & benutzerdefinierte Berichte

Mehrsprachiger Support

Zufriedenheitsanalyse & Reporting

3000 Wissensdatenbankableitungen & vollautomatisierte Kommunikation / Organisation / Jahr

Spracherkennung: 5 Sprachen

Sentiment-Analyse

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