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Hiver

4.5 (1 reviews)

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What is Hiver?

Hiver is a support software specifically for G-Mail accounts, offering tools for customer support. With Hiver, shared email accounts such as support@ and info@ can be managed. Analyses of customer service, workload distribution, SLA violations, and team performance are also possible with Hiver. By combining email support and live chats in Google Mail, customers can be reached. Hiver can be tested for free for 14 days. The cost then starts at $15 per month and user.

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This is how users rate the product

Not enough reviews yet

10

Ease of use

Shared Inbox

Average: 8.9

10

Meets requirements

Shared Inbox

Average: 9.1

0

Customer Support

Shared Inbox

Average: 8.9

10

Ease of setup

Shared Inbox

Average: 8.5

Related Links

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

Screenshots & Videos Screenshot #0

Screenshots & Videos Screenshot #1

Screenshots & Videos Screenshot #2

Screenshots & Videos Screenshot #3

Screenshots & Videos Screenshot #4

Hiver Pricing

Pricing details

Last edited: May 2022

Elite

$69.00/ User / month

Benutzerdefinierte Zugangskontrolle, Zuweisung nach dem Rotationsprinzip und SLA für die Betriebszeit, um die Kunden zu begeistern

PRO Paket +

Round-Robin-Assignment

Benutzerdefinierte Zugangskontrolle

Benutzerdefinierte Reports

Vorrangiger Support

Rückruf-Support

Uptime SLA

Pro

$49.00/ User / month

SLAs, CSAT und umfangreiche visuelle Analysen, die Dir helfen, einen hervorragenden Kundenservice zu bieten

LITE Paket +

Harvey - Der KI-Bot

Unbegrenzte User

SLA & Geschäftszeiten

CSAT

Unbegrenzte Automatisierungen

Erweiterte Zugriffskontrolle

Analytics

Geplante Datenexporte

Dedizierter Customer Success Manager

Protokoll gelöschter Konversationen

Lite

$19.00/ User / month

Alle wichtigen Werkzeuge für den Einstieg in den Kundenservice

Unbegrenzte gemeinsame Inboxes

Chat

10 User

Unbegrenzte Tags

Unbegrenzte E-Mail-Templates

Gemeinsame Entwürfe

E-Mail-Notizen

Kollisionswarnungen

Permalinks

Standard-Zugriffskontrolle

Mobile iOS- & Android-Apps

24x7 Chat & E-Mail-Support

Hiver Reviews (1)

What users say about Hiver

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