diva

diva is an ERP system for e-commerce and omnichannel retail based on Microsoft Dynamics 365 Business Central.

The software serves as a central backend for managing and integrating all retail-related business processes within a single system. These include, amongst others, order processing, warehousing, logistics, customer service and financial accounting.

diva maps the core processes of a retail business within the system and links them together. In this way, the software manages and automates all processes throughout the customer journey. External systems such as online shops, marketplaces and logistics solutions are also integrated via interfaces.

Key features of the software:

• Central database for all business areas
• Automated processing of orders and follow-up processes
• Real-time information on stock levels, orders and customer data
• Integration of multiple sales channels within a single system architecture

The result: seamless, efficient and automated workflows without system disconnects.

diva is aimed at businesses in the digital retail sector, in particular:

• E-commerce companies
• Omnichannel retailers
• Mail-order companies
• Companies with multiple sales channels or international operations

The solution is relevant for organisations facing increasing process complexity and a need for integrated, scalable system structures.

In digital commerce, challenges often arise due to complex system landscapes and fragmented processes.

Among other things, diva addresses the following issues:

• Data scattered across different systems
• Manual process steps and media breaks
• Limited scalability of existing IT structures
• Lack of transparency regarding stock, orders and customer data
• Complexity arising from multiple sales channels

By integrating these areas into a single platform, a consistent database and process structure is created.

diva covers all key business processes in the retail sector:

• Order management and order automation
• Real-time inventory and logistics management
• Supply chain management and planning
• Integrated CRM and customer service
• Marketing and campaign management
• Financial Accounting

All modules are interconnected and access a shared database in real time.

• High level of process automation

• Continuous development

• Centralised database without silos

• Scalability for international growth

• Omnichannel capability through multi-brand strategies and cross-channel customer journeys

• High performance, even with large volumes of data (Over 50,000 orders per day are easily achievable)

• diva features a standardised interface architecture and enables the connection of external systems.
• Shop systems and e-commerce platforms
• Marketplaces
• Payment providers
• Logistics and shipping solutions
• PIM and DMS systems

Thanks to modern API technology (REST, JSON), all systems remain seamlessly connected.

diva is not a standard off-the-shelf ERP system, but an industry-specific solution for the retail sector.

This is what makes the difference:

• Specialisation in e-commerce and omnichannel
• Headless architecture for maximum flexibility
• High scalability, even with very large order volumes
• Deep integration of ERP and CRM
• Future-proof Microsoft technology

diva is operated on a cloud-based platform using Microsoft Azure.

What this means for you:

• High availability and security
• Location-independent access (24/7)
• Automatic updates and scalability
• Future-proof IT infrastructure

diva is a centralised, scalable and highly integrated ERP solution developed specifically to meet the requirements of e-commerce. From the first order through to delivery, diva ensures efficient processes, transparent data and sustainable growth.