USU Knowledge Management

USU Knowledge Management is an active knowledge database that provides medium to large enterprises with an AI-driven knowledge management platform specifically designed for customer service and service desks. Central to USU Knowledge Management is a Single Source of Truth that actively supplies all service and self-service processes with knowledge and controls how knowledge is stored, published, and kept up to date. This allows customer queries to be answered more quickly and accurately, regardless of the channel used and the employees involved. USU Knowledge Management can be used both On Premises and as Software as a Service (SaaS).