HappySupport is the customer support suite for software companies: a self-updating help center, AI chatbot, ticketing and in-app help from one source of content that keeps itself up to date.
Traditional help center software goes stale with every release. HappySupport is the only self-service software that records help articles by clicking and keeps your documentation in sync with your product automatically.
The result: a knowledge base that is always right, and customer support that resolves most questions before a ticket is ever created.
HappyRecorder: Click through your product and get a finished step-by-step guide with screenshots in under a minute. No writing, no video, no cleanup. Everything you would use Scribe or Tango for, published straight into your help center.
Automatic docs maintenance: HappySupport spots changes in your product, finds the affected articles and drafts update proposals for your review. Your documentation stays up to date automatically.
AI chatbot for customer service: Answers most customer questions in the help center and the widget, only from your own articles and with sources cited. Automate customer support without made-up answers.
Ticketing: Questions the docs cannot solve land as tickets in your help desk inbox. The chatbot escalates with an AI summary and user context, customers write in through the contact form, your team replies by email. Notes, priority, status and assignment included.
In-app help: One line of code brings search, AI chat, contextual guides, product tours, banners and a contact form right into your product. Help exactly where users need it, from onboarding to support.
Help center software: Public or password-protected help center with custom domain, branding, search, analytics and automatic translation into up to ten languages. Search engines and AI assistants find your content.
Internal knowledge base: Document processes, workflows and internal know-how from the same source. Process documentation and knowledge management for your team, with no second tool.
Migration: One-click import from Zendesk and Intercom, migration from Freshdesk, Help Scout, HubSpot and Confluence with automatic redirects for every old URL. The GDPR-compliant alternative to Zendesk, Intercom and Freshdesk.
HappySupport is GDPR-compliant, EU-hosted in Germany, and never trains AI on your data. Built and run in Stuttgart and Heilbronn, Germany.
Built for SaaS teams that ship faster than they can document and get more support requests than they can answer. Start for free, first guide in under a minute.
