Pega Customer Decision Hub

Pega Customer Decision Hub's AI can capture customer signals and make decisions. Pega Customer Decision Hub is targeted at companies across all industries. Customer-focused interactions and the accompaniment of customer value in all phases of the customer journey can be carried out with Pega Customer Decision Hub. The Next-Best-Action Designer allows all 1:1 decision strategies to be configured and controlled centrally, with best practice guardrails directly integrated. Real-time containers incorporate next steps and action recommendations into online content and adapt the experience for customers in real-time. With the "Always-on" AI, personalized messages, for instance via email, SMS or smartphone, reach the customers. The Next-Best-Action Advisor provides employees with context insights - regardless of whether the conversation takes place on the phone, in the store, in a branch or in a chat. The Paid Media Manager integrates data with Google, Facebook or LinkedIn and uses AI for Next-Best-Action audiences - optimizing the mix and cost per advertisement per customer. Prices and further information can be requested through the Pega Customer Decision Hub's website.