Listed in the following categories:

Customer Self-Service

Digital Customer Service Platforms

Microsoft Dynamics 365 Customer Service

(0 reviews)

What is Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service is a software solution that supports service agents in quickly and efficiently handling customer inquiries. The platform offers features such as generative AI, automation, self-service, case management, and knowledge management to enable smooth processes and personalized service across multiple channels.

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This is how users rate the tool

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Ease of use

Category average: 85 %

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0%

Customer support

Category average: 87 %

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Meets requirements

Category average: 90 %

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0%

Ease of setup

Category average: 81 %

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Related Links

www.microsoft.com

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Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

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