Salesforce Service Cloud vs. Zendesk Support Suite

The Salesforce Service Cloud, according to its own statement, aims to provide companies with the opportunity to connect their customer service, digital support, and field service to ensure efficient service staff at all times and in any location. For this purpose, it offers a central platform through which all interactions with customers or prospects and their data can be organized. Self-service portals, AI-supported chatbots, direct interaction via chat, SMS, WhatsApp, Facebook Messenger and other channels, special field service tools that quickly resolve problems remotely, and much more can be integrated. According to the developer's statement, the Salesforce Service Cloud has already convinced more than 150,000 customers worldwide. Salesforce.com Germany GmbH offers its solution from Munich in four packages between 25 and 300 euros per user and month.

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