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Helpdesk
Freshdesk
Compare to Salesforce Service Cloud

Freshdesk vs. Salesforce Service Cloud

Freshdesk

47 Reviews

What is Freshdesk?

Freshdesk is a helpdesk software with omnichannel features, chatbots, self-service options, and more. It is distributed from Berlin and, according to the developer, has already convinced more than 40,000 customers worldwide. The core benefits mentioned by Freshworks GmbH include the capabilities of managing support operations in one central place, automating routine tasks, collaboration features, and fast processing of requests across multiple channels. Freshdesk supports email, phone, live chat, social media, and website communication.

Salesforce Service Cloud

50 Reviews

What is Salesforce Service Cloud?

The Salesforce Service Cloud, according to its own statement, aims to provide companies with the opportunity to connect their customer service, digital support, and field service to ensure efficient service staff at all times and in any location. For this purpose, it offers a central platform through which all interactions with customers or prospects and their data can be organized. Self-service portals, AI-supported chatbots, direct interaction via chat, SMS, WhatsApp, Facebook Messenger and other channels, special field service tools that quickly resolve problems remotely, and much more can be integrated. According to the developer's statement, the Salesforce Service Cloud has already convinced more than 150,000 customers worldwide. Salesforce.com Germany GmbH offers its solution from Munich in four packages between 25 and 300 euros per user and month.

Want to know more about Salesforce's services? You can find all tools and helpful articles about the products on our Company Overview Page of Salesforce.

TeamViewer

SAP Sales Cloud

Reviews

Reviews (47)

Reviews

20 Reviews

24 Reviews

2 Reviews

1 Reviews

0 Reviews

Reviews (50)

Reviews

22 Reviews

26 Reviews

1 Reviews

1 Reviews

0 Reviews

Reviewers' assessments

Freshdesk

Reviewers' assessments

8.6

Ease of use

Helpdesk

Average: 8.6

8.8

Meets requirements

Helpdesk

Average: 9

8

Customer Support

Helpdesk

Average: 8.6

8.2

Ease of setup

Helpdesk

Average: 8.2

Salesforce Service Cloud

Reviewers' assessments

8

Ease of use

Customer Service

Average: 9

9

Meets requirements

Customer Service

Average: 9

8.5

Customer Support

Customer Service

Average: 9

8.1

Ease of setup

Customer Service

Average: 8.7

Pricing

Freshdesk

Pricing

Kostenlos

Free

Kostenloser Plan für immer

Growth

€15.00/ User / month

Für schnelles Wachstum

Pro

€49.00/ User / month

Für hohe Leistung

Enterprise

€79.00/ User / month

Der Support für Unternehmen

Omnichannel Growth

€29.00/ User / month

Für schnelles Wachstum

Omnichannel - Pro

€59.00/ User / month

Für hohe Leistung

Omnichannel - Enterprise

€99.00/ User / month

Der Support für Unternehmen

Salesforce Service Cloud

Pricing

Essentials

€25.00/ User / month

Sofort einsatzbereites CRM für bis zu 10 Anwender

Professional

€75.00/ User / month

Komplettes CRM für Serviceteams jeder Größe

Enterprise

€150.00/ User / month

Sehr flexibel anpassbares CRM mit umfangreichen Funktionen für den Kundenservice

Unlimited

€300.00/ User / month

Unbegrenzte CRM-Funktionalitäten für den Kundenservice

Screenshots & Videos

Freshdesk

Screenshots & Videos

No information available

Salesforce Service Cloud

Screenshots & Videos

No information available

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All products All Services All Software Categories All Service Categories Imprint Data Protection Terms & Conditions For software providers Community Guidelines RSS-Feed