Listed in the following categories:
Genow
5.0 (1)
Alternatives to Genow
Item 1 of 8
This is how users rate the tool
0%
Ease of use
Category average: 89 %
0%
Customer support
Category average: 86 %
0%
Meets requirements
Category average: 91 %
0%
Ease of setup
Category average: 87 %
Related Links
Global features
Setup & support
Cloud
On-premise
24/7 support
German-speaking support
Data Privacy
Server location DE
Server location EU
Only EU companies affiliated
EU standard contract
Versions
Free version
Free trial
Screenshots & Videos
Genow Reviews (1)
What users say about Genow
There are not enough reviews yet to create a summary.
“Helpful, professional, and creative team to work with”
5.0
K
In the last 3 months
Kiki
Validated Reviewer
Operations Assistant Manager at
Stifel Nicolaus
- 1001+ employees
- Industry: Financial Services
Use cases:
Knowledge Base
What did you like?
The Genow team that has been working with us has been very communicative, helpful, and quick to respond to any situation that comes up. As we are based in the Central U.S., there is a significant time difference between our groups, yet that has not inhibited the responsiveness of the team and the communication between our groups. If we ever have questions about how to use the product, want to see what's new, or something is not going as expected, the team is very quick to respond to issues. The customer service is unparalleled.
What did you not like?
We have not had any bad experiences with Genow. The only thing that could possibly be a hinderance is the time difference, but as I mentioned above, they are available a reasonable number of our business hours, and we accept that we may be about half a day delayed in any changes that take place. It is sometimes inconvenient that updates that run overnight local to Genow can happen during our business hours, but outages are usually brief and we are back online within a few minutes.
Which problems are you solving with the product?
Genow has made it possible for even our newest associates to have access to all the information in our SharePoints in moments. They have cut down the learning curve for new hires in a way that has never been possible on our team before, and that helps us give better answers right off the bat. The system they created for us can retrieve information very quickly, and helps our support staff on calls they are on where they get asked a question they are unsure about. By accurately citing the source of its answers, we also know where our data needs to be updated, which makes for better information across the team.
Get in contact