Gemini

Gemini is a helpdesk ticketing and problem tracking system. The software uses the personnel data of employees to optimize the company through workforce planning. By connecting with the HRIS, Gemini creates current organization charts that provide a real-time picture of the company and makes personnel data from different sources throughout the company usable. Gemini takes care of helpdesk operations, from ticket creation to resolution. It includes SLA and can be integrated with Microsoft Exchange, Office 365 and all other email providers.