CloudTalk Reviews

Clear audio, seemless integration and low maintenance. The automatic call logging feature is excellent as we have it fully integrated into hubspot.

Occasional latency at busy periods but this could be our connection? Sometimes the app needs to be refreshed.

It speeds up the sale process for us and logs contact in our CRM

I find the cloudtalk app extremely easy to use. The functions are right where I expect them to be, and I find that my team can install and make calls relatively straight away without a huge teething period.I have not yet had any interactions with the support.

The app sometimes does not register that I am online and I need to refresh it. Otherwise its all good!

It allows us to have instant access to a telephone whether or not we are in the office. This is useful for us as a global and hybrid team.

Simple to use, easy to install and call quality is great. It works across all my browsers and the extension is only there when I need it.

If I could generate multiple numbers instantly that would great as often people block the 07441 when they see it. Rotating numbers as and when would be be great.

Cold calling prospects while using my CRM in all through one window.

As someone who actively engages in cold calling, I’ve found CloudTalk to be an absolute game-changer. It streamlines the entire process, making outreach more efficient, data-driven, and ultimately more successful.

There are times when the call quality isn’t great, either there’s a delay, or the audio sounds robotic. This can be frustrating, especially when speaking with high-value prospects. It’s a powerful tool, but the pricing structure could be more adaptable.

Using CloudTalk, I’ve solved key challenges in cold calling and outbound sales. The local presence dialing feature has increased my answer rates, while the power dialer eliminates manual dialing, allowing me to connect with more prospects efficiently. The CRM integration keeps all lead information organized, reducing admin work, and the call recording & analytics help me refine my pitch and improve performance. Overall, CloudTalk has boosted my productivity, conversion rates, and workflow efficiency, making it an essential tool for outbound sales.

Its so easy to navigate in cloudtalk and the features are easy to understand, for example when transfering a call it works so easy and fast

There isnt reallt that much that i dislike, compared to our previous calling provider cloudtalk is much better

Cloudtalk makes it easy to call in Hubspot and also calling other countries that arent possible to call from Hubspot

You just select the customer and thats it... the call starts immediately, then when you finish the call you dont have to log the call on Hub Spot, it is registered automatically. Save us a lot of time. Very good quality for sound.

Some times when you do not have a good internet, the customers can not hear very good on their side, other than that is ok.

You can increase the number of calls during the journey, it helps also to avoid errors when you type the customer phone number.

AI notes is the most useful feature within CloudTalk, it allows me to manage my time much more effectively as I can rely on the AI to leave in depth and accurate notes which is useful for compliance and also referring back to the customer at a later stage

The downsides are few and far between however we all know that no one solution is perfect for all. The thing about CloudTalk is they have a development team ready and waiting to implement your fixes and solutions to navigate around issues. I do find having to open the WhatsApp in browser to download images slightly "clicky" to get there but in itself a great feature

We had a large number of "dropped calls" before we used CloudTalk, this was resolved simply by labelling the inbound calls, making it a lot easier to work out who should be answering them.

I like CloudTalk's simplicity of use, which allows for quick onboarding and seamless navigation. Its intuitive interface makes managing calls and communication efficient, saving time and effort for the entire team.

Occasionally, sound quality issues arise, such as audio cutting out during calls, which impacts reliability. Additionally, the lack of service outside the EU limits its global usability for businesses with international operations.

CloudTalk helps streamline customer communication and improve team collaboration by offering an easy-to-use platform for managing calls. It has enhanced call tracking, provided better insights, and increased overall efficiency in handling customer interactions.

I use CloudTalk for my business calls, and I've got to say, it's been a pretty awesome experience. Setting it up was a breeze – no need for any tech wizardry. The call quality? Super clear, which is a must when chatting with clients.

Nothing - All in all, CloudTalk is a solid phone system. It's reliable, easy to use, and packed with features that make our work life a whole lot easier. Definitely give it a try if you're looking for a new phone system!

A lot easier to use that other phone systems the buiness has used

What I most like about CloudTalk is the support team and how the platform works. It perfectly connects with my phone and other devices. It is great for making outbound communications.

Nothing particularly but I think the display could be improved. I would like to be able to open in more devices at the same time, with the same user account and don’t have to sign out to do so.

It allows me to make international calls. I think this is the best feature. It helps all of our team with the international calls.

Easy to setup and start using, great UX for statistics and calling + integration with CRM like Pipedrive. Huge variety of international phone numbers.

The design of the platform looked outdated but changed with the recent update

Cold calling international prospects

My experience with CloudTalk has been very positive. The calls work very smoothly, the audio is very clear, and after nearly a year of use, I have no recommendations because it’s exactly what I need to communicate with my clients in Spain from Portugal.

no es que no me guste, pero si estaria bueno poder incluir algun sistema de mensajeria tipo whatsapp.

es la mejor manera de estar en contacto con clientes de otros paises.

The integration capabilities with our existing tools have streamlined our workflow, saving us both time and money. The customer support team is top-notch—responsive, knowledgeable, and always willing to go the extra mile

The need for more advanced reporting features. While the platform is reliable overall, these areas could be improved to enhance the user experience.

CloudTalk has helped us centralize our communication, making it easier to manage and track calls across our team. This has significantly reduced the chances of missed calls or miscommunication.

ease of use and ability to use the call feature tied in with the notes and activity section. Smooth interface and very user friendly

not much to dislike in all honesty, easily modular and adaptable. What i would say is that it could be a little more affordable

the call feature is probbaly the most useful without having to use third party

Mit dem Dashboard lassen sich eingehende Anrufe perfekt analysieren & dokumentieren. Wir konnten dadurch bessere Ergebnisse im Kundenservice erzielen. Desertieren kann man problemlos zwischen Handy & Computer wechseln, was unseren Mitarbeitern extreme Flexibilität ermöglicht!

Der Preis ist der einzige negative Punkt. Wenn es etwas günstiger wäre, wäre es noch um ein Vielfaches besser. Davon abgesehen läuft es einfach super und lohnt sich auch mit dem stabilen Preis.

Ins unserer Firma verwenden wir CloudTalk als Cloud-basiertes Telefonsystem für unseren Vertrieb und Kundensupport. Es ist sehr einfach zu bedienen und spart unseren Mitarbeitern eine Menge Zeit.

Viele Funktionen, macht was es soll. Telefonie funktioniert im Normalfall einwandfrei und es gibt sinnvolle Integrationen. Die Preise für zusätzliche Nummern sind auch ok.

Keine (öffentliche) Preisliste für ausgehende Anrufe, Android App hat zum Testzeitpunkt keine Anrufe angezeigt außer wenn die App im Vordergrund geöffnet war, Design ist stellenweise etwas outdated und generell etwas unrund gewesen. Support war nicht sonderlich freundlich und es wurde sich nicht wirklich um uns gekümmert, vermutlich weil unser Unternehmen zu klein ist.

CloudTalk ist super für unkomplizierte und flexible Telefonie ohne dafür bei einem konventionellen Anbieter eine Telefonanlage kaufen zu müssen oder irgendwelche anderen Geräte - trotzdem mit allen Features von Callcentern oder Telefonanlagen.