CloudTalk Reviews (135)

AI-generated summary
What users say about CloudTalk
Based on 135 reviews

CloudTalk is appreciated for its intuitive user interface, excellent call quality, and seamless CRM integration, which significantly reduces manual effort. Users also praise the simple usability and top-notch customer support. The drawbacks of CloudTalk include freezing applications, occasional connectivity issues, and delays in the mobile app. Additionally, small teams find the pricing high, internal call transfers sometimes fail, and the reporting features require too much manual effort. Nevertheless, CloudTalk effectively solves communication problems through user-friendly operation and automatic CRM synchronization.

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“Easy to use, intuitive”
4.0
A
Older than 12 months
Allyson
Validated Reviewer
Customer Success Team Lead at
Plecto
  • 1-50 employees
  • Industry: Information Technology and Services
Use cases:
Outbound Call TrackingVoIP

What did you like?

I find the cloudtalk app extremely easy to use. The functions are right where I expect them to be, and I find that my team can install and make calls relatively straight away without a huge teething period.I have not yet had any interactions with the support.

What did you not like?

The app sometimes does not register that I am online and I need to refresh it. Otherwise its all good!

Which problems are you solving with the product?

It allows us to have instant access to a telephone whether or not we are in the office. This is useful for us as a global and hybrid team.
“Quality piece of software”
4.5
S
Older than 12 months
Stefan
Validated Reviewer
BDR at
Cloudline
  • 1-50 employees
  • Industry: Hospitality
Use cases:
Call Center Infrastructure (CCI)Outbound Call Tracking

What did you like?

Simple to use, easy to install and call quality is great. It works across all my browsers and the extension is only there when I need it.

What did you not like?

If I could generate multiple numbers instantly that would great as often people block the 07441 when they see it. Rotating numbers as and when would be be great.

Which problems are you solving with the product?

Cold calling prospects while using my CRM in all through one window.
“Great software for cold calling”
4.0
A
Older than 12 months
Andrea
Validated Reviewer
GTM at
briink
  • 1-50 employees
  • Industry: Accounting
Use cases:
Outbound Call Tracking

What did you like?

As someone who actively engages in cold calling, I’ve found CloudTalk to be an absolute game-changer. It streamlines the entire process, making outreach more efficient, data-driven, and ultimately more successful.

What did you not like?

There are times when the call quality isn’t great, either there’s a delay, or the audio sounds robotic. This can be frustrating, especially when speaking with high-value prospects. It’s a powerful tool, but the pricing structure could be more adaptable.

Which problems are you solving with the product?

Using CloudTalk, I’ve solved key challenges in cold calling and outbound sales. The local presence dialing feature has increased my answer rates, while the power dialer eliminates manual dialing, allowing me to connect with more prospects efficiently. The CRM integration keeps all lead information organized, reducing admin work, and the call recording & analytics help me refine my pitch and improve performance. Overall, CloudTalk has boosted my productivity, conversion rates, and workflow efficiency, making it an essential tool for outbound sales.
“Works great booth in the computer and on the mobile app”
4.5
J
Older than 12 months
Julius
Validated Reviewer
SDR at
Plecto
  • 1-50 employees
  • Industry: Telecommunikation
Use cases:
Outbound Call TrackingVoIP

What did you like?

Its so easy to navigate in cloudtalk and the features are easy to understand, for example when transfering a call it works so easy and fast

What did you not like?

There isnt reallt that much that i dislike, compared to our previous calling provider cloudtalk is much better

Which problems are you solving with the product?

Cloudtalk makes it easy to call in Hubspot and also calling other countries that arent possible to call from Hubspot
“It is a tool that helps you to be more efficient when you make a call.”
4.5
JG
Older than 12 months
Jose Gabriel
Validated Reviewer
Sales
  • 1-50 employees
  • Industry: Real Estate
Use cases:
Outbound Call Tracking

What did you like?

You just select the customer and thats it... the call starts immediately, then when you finish the call you dont have to log the call on Hub Spot, it is registered automatically. Save us a lot of time. Very good quality for sound.

What did you not like?

Some times when you do not have a good internet, the customers can not hear very good on their side, other than that is ok.

Which problems are you solving with the product?

You can increase the number of calls during the journey, it helps also to avoid errors when you type the customer phone number.
“CloudTalk for Business”
5.0
S
Older than 12 months
Steven
Validated Reviewer
Sales Manager at
Automotive Online Ltd t/a Quick Car Finance
  • 51-1000 employees
  • Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)Contact Center Contact Center Quality Assurance
+ 3 more

What did you like?

AI notes is the most useful feature within CloudTalk, it allows me to manage my time much more effectively as I can rely on the AI to leave in depth and accurate notes which is useful for compliance and also referring back to the customer at a later stage

What did you not like?

The downsides are few and far between however we all know that no one solution is perfect for all. The thing about CloudTalk is they have a development team ready and waiting to implement your fixes and solutions to navigate around issues. I do find having to open the WhatsApp in browser to download images slightly "clicky" to get there but in itself a great feature

Which problems are you solving with the product?

We had a large number of "dropped calls" before we used CloudTalk, this was resolved simply by labelling the inbound calls, making it a lot easier to work out who should be answering them.
“Good for certain use”
3.5
Y
Older than 12 months
Yagiz
Validated Reviewer
Founders Associate at
smatch
  • 1-50 employees
  • Industry: Fashion
Use cases:
VoIP

What did you like?

I like CloudTalk's simplicity of use, which allows for quick onboarding and seamless navigation. Its intuitive interface makes managing calls and communication efficient, saving time and effort for the entire team.

What did you not like?

Occasionally, sound quality issues arise, such as audio cutting out during calls, which impacts reliability. Additionally, the lack of service outside the EU limits its global usability for businesses with international operations.

Which problems are you solving with the product?

CloudTalk helps streamline customer communication and improve team collaboration by offering an easy-to-use platform for managing calls. It has enhanced call tracking, provided better insights, and increased overall efficiency in handling customer interactions.
“amazing phone system”
5.0
M
Older than 12 months
Matt
Validated Reviewer
Sales at
Quick Car Finance
  • 51-1000 employees
  • Industry: Financial Services
Use cases:
Call Center Infrastructure (CCI)

What did you like?

I use CloudTalk for my business calls, and I've got to say, it's been a pretty awesome experience. Setting it up was a breeze – no need for any tech wizardry. The call quality? Super clear, which is a must when chatting with clients.

What did you not like?

Nothing - All in all, CloudTalk is a solid phone system. It's reliable, easy to use, and packed with features that make our work life a whole lot easier. Definitely give it a try if you're looking for a new phone system!

Which problems are you solving with the product?

A lot easier to use that other phone systems the buiness has used

What did you like?

What I most like about CloudTalk is the support team and how the platform works. It perfectly connects with my phone and other devices. It is great for making outbound communications.

What did you not like?

Nothing particularly but I think the display could be improved. I would like to be able to open in more devices at the same time, with the same user account and don’t have to sign out to do so.

Which problems are you solving with the product?

It allows me to make international calls. I think this is the best feature. It helps all of our team with the international calls.
“Great tool for international calling”
5.0
N
Older than 12 months
Nicolas
Validated Reviewer
sales manager at
elv.ai
  • 1-50 employees
  • Industry: Information Technology and Services
Use cases:
Outbound Call TrackingVoIP

What did you like?

Easy to setup and start using, great UX for statistics and calling + integration with CRM like Pipedrive. Huge variety of international phone numbers.

What did you not like?

The design of the platform looked outdated but changed with the recent update

Which problems are you solving with the product?

Cold calling international prospects
“excellent experience with cloudtalk”
5.0
A
Older than 12 months
ADOLFO
Validated Reviewer
Sales, Growth & expancion at
Noona
  • 1-50 employees
  • Industry: Retail
Use cases:
Contact Center Quality AssuranceOutbound Call Tracking

What did you like?

My experience with CloudTalk has been very positive. The calls work very smoothly, the audio is very clear, and after nearly a year of use, I have no recommendations because it’s exactly what I need to communicate with my clients in Spain from Portugal.

What did you not like?

no es que no me guste, pero si estaria bueno poder incluir algun sistema de mensajeria tipo whatsapp.

Which problems are you solving with the product?

es la mejor manera de estar en contacto con clientes de otros paises.
“Seamless Communication”
4.0
t
Older than 12 months
tiber
Validated Reviewer
CTO at
tiber
  • 1-50 employees
  • Industry: Telecommunikation
Use cases:
Call Center Infrastructure (CCI)Outbound Call TrackingVoIP

What did you like?

The integration capabilities with our existing tools have streamlined our workflow, saving us both time and money. The customer support team is top-notch—responsive, knowledgeable, and always willing to go the extra mile

What did you not like?

The need for more advanced reporting features. While the platform is reliable overall, these areas could be improved to enhance the user experience.

Which problems are you solving with the product?

CloudTalk has helped us centralize our communication, making it easier to manage and track calls across our team. This has significantly reduced the chances of missed calls or miscommunication.
“easy to use very user friendly ”
5.0
D
Older than 12 months
Daniaal
Validated Reviewer
commercial exec at
yourparkingspace
  • 51-1000 employees
  • Industry: Retail
Use cases:
VoIP

What did you like?

ease of use and ability to use the call feature tied in with the notes and activity section. Smooth interface and very user friendly

What did you not like?

not much to dislike in all honesty, easily modular and adaptable. What i would say is that it could be a little more affordable

Which problems are you solving with the product?

the call feature is probbaly the most useful without having to use third party
“Super Cloud-Telefomsystem!”
4.5
M
Older than 12 months
Max
Validated Reviewer
CEO at
MH Consultings
  • 51-1000 employees
  • Industry: Banking
Use cases:
VoIP

What did you like?

Mit dem Dashboard lassen sich eingehende Anrufe perfekt analysieren & dokumentieren. Wir konnten dadurch bessere Ergebnisse im Kundenservice erzielen. Desertieren kann man problemlos zwischen Handy & Computer wechseln, was unseren Mitarbeitern extreme Flexibilität ermöglicht!

What did you not like?

Der Preis ist der einzige negative Punkt. Wenn es etwas günstiger wäre, wäre es noch um ein Vielfaches besser. Davon abgesehen läuft es einfach super und lohnt sich auch mit dem stabilen Preis.

Which problems are you solving with the product?

Ins unserer Firma verwenden wir CloudTalk als Cloud-basiertes Telefonsystem für unseren Vertrieb und Kundensupport. Es ist sehr einfach zu bedienen und spart unseren Mitarbeitern eine Menge Zeit.
“Sehr teuer obwohl es an einigen Stellen recht unrund ist”
3.0
F
Older than 12 months
Fabian
Validated Reviewer
CEO at
NextGlobe UG (haftungsbeschränkt)
  • 1-50 employees
  • Industry: Information Technology and Services
Use cases:
VoIP

What did you like?

Viele Funktionen, macht was es soll. Telefonie funktioniert im Normalfall einwandfrei und es gibt sinnvolle Integrationen. Die Preise für zusätzliche Nummern sind auch ok.

What did you not like?

Keine (öffentliche) Preisliste für ausgehende Anrufe, Android App hat zum Testzeitpunkt keine Anrufe angezeigt außer wenn die App im Vordergrund geöffnet war, Design ist stellenweise etwas outdated und generell etwas unrund gewesen. Support war nicht sonderlich freundlich und es wurde sich nicht wirklich um uns gekümmert, vermutlich weil unser Unternehmen zu klein ist.

Which problems are you solving with the product?

CloudTalk ist super für unkomplizierte und flexible Telefonie ohne dafür bei einem konventionellen Anbieter eine Telefonanlage kaufen zu müssen oder irgendwelche anderen Geräte - trotzdem mit allen Features von Callcentern oder Telefonanlagen.
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