Good integration, but fire some areas not so good sound.
What did you like?
Since we are using a number of Cisco products, like phone system, webex is very seamlessly integrated. It is definitely one of the easier call up conference platforms we use. And we use a lot of different providers for some reason. It’s really hard to find a great winner among these competitors, but in some aspects Webex does a decent job. Screen sharing and annotation is smooth and in European context sound and screen quality seems to be trouble free. I’m told Webex is fairly good encrypted, and that’s a reason we use it, but tbh I have no idea about this.
What did you not like?
It seems that all these conference systems have one issue in common, and that’s not only Webex. We have a branch office in China, and unfortunately sound and screen is often quite lagging, if working in the first place. This might not be Cisco’s fault, but it hasn’t managed to find a solution it seems. Another thing with Webex is that it seems to be very professionally oriented. Meaning that within its competitors you might have more options to have one account you can use for both business and private calls. Instead of filling your phone up with conference apps. For Webex however I doubt anyone has ever done a leisure call after work. That might be good or bad, depending on the view.
Which problems are you solving with the product?
I’m neither overly impressed nor very dissatisfied with Webex. It is one of those unsexy softwares on your computer/ phone that do it’s job and then you forget about it. Personally as we have the luxury of using multiple conference call providers it is not my first choice, however I appreciate its annotation options that some of its competitors miss. That’s definitely a worthy feature and makes it a good all around team meeting/ workshop client.
Anonym
Architect
Real Estate
501–1,000 employees