Listed in the following categories:

Call Center Infrastructure (CCI)

8x8 Contact Center

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What is 8x8 Contact Center?

8x8 Contact Center is a cloud-based contact center solution that helps businesses serve customers across various channels. The software offers features for voice calls, chats, emails, and social media to centralize customer communication and improve service quality. It enables seamless customer support. Prices are available upon request from the provider.

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Ease of use

Contact Center Workforce

Average: 9.7

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Meets requirements

Contact Center Workforce

Average: 9.6

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Customer Support

Contact Center Workforce

Average: 9.3

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Ease of setup

Contact Center Workforce

Average: 9.4

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8x8 Contact Center Pricing

Pricing details

Last edited: January 2025

Contact Center

Upon request

Omnichannel-Routing

Agent Workspace™

Supervisor-Arbeitsbereich™

Analytik für Contact Center

Hochvolumiges Messaging

KI-gestützte Selbstbedienung

Management der Mitarbeiterbindung

Sichere Zahlungsabwicklung

Und weiteres

CX Beyond the Contact Center

Upon request

Erweiterte Warteschlangenverwaltung

Gesprächsbezogene Intelligenz

Anrufen, Treffen, Nachrichten

Teamleiter-Analytik

Globale Abdeckung

Integrationen

Communications APIs

Upon request

Großes SMS-Volumen

Nachrichtenübermittlung

Sprache

Video

Authentifizierung und Betrug

Unified Communications

Upon request

Anrufen, Treffen, Nachrichten

Großvolumiges Messaging

Rezeptionisten-Konsole

System-Analytik

Globale Abdeckung

Integrationen

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