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Zendesk Support Suite

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Customer Service
Zendesk Support Suite
Compare to Salesforce Service Cloud

Zendesk Support Suite vs. Salesforce Service Cloud

Zendesk Support Suite

97 Reviews

What is the Zendesk Support Suite?

Zendesk is an omnichannel solution that combines AI and human expertise to handle customer service interactions efficiently and empathetically. The AI is trained on over 18 billion service interactions, ensuring effective problem-solving. As the only CX solution with native, AI-powered QA, Zendesk monitors and improves the quality of all interactions. The software can be used immediately, regardless of a company's size or complexity.

Salesforce Service Cloud

50 Reviews

What is Salesforce Service Cloud?

The Salesforce Service Cloud, according to its own statement, aims to provide companies with the opportunity to connect their customer service, digital support, and field service to ensure efficient service staff at all times and in any location. For this purpose, it offers a central platform through which all interactions with customers or prospects and their data can be organized. Self-service portals, AI-supported chatbots, direct interaction via chat, SMS, WhatsApp, Facebook Messenger and other channels, special field service tools that quickly resolve problems remotely, and much more can be integrated. According to the developer's statement, the Salesforce Service Cloud has already convinced more than 150,000 customers worldwide. Salesforce.com Germany GmbH offers its solution from Munich in four packages between 25 and 300 euros per user and month.

Want to know more about Salesforce's services? You can find all tools and helpful articles about the products on our Company Overview Page of Salesforce.

zenloop

Sinch Engage

Reviews

Reviews (97)

Reviews

48 Reviews

45 Reviews

1 Reviews

1 Reviews

2 Reviews

Reviews (50)

Reviews

22 Reviews

26 Reviews

1 Reviews

1 Reviews

0 Reviews

Reviewers' assessments

Zendesk Support Suite

Reviewers' assessments

8.8

Ease of use

Customer Service

Average: 9

9

Meets requirements

Customer Service

Average: 9

8.3

Customer Support

Customer Service

Average: 9

7.8

Ease of setup

Customer Service

Average: 8.7

Salesforce Service Cloud

Reviewers' assessments

8

Ease of use

Customer Service

Average: 9

9

Meets requirements

Customer Service

Average: 9

8.5

Customer Support

Customer Service

Average: 9

8.1

Ease of setup

Customer Service

Average: 8.7

Pricing

Zendesk Support Suite

Pricing

Support Team

€19.00/ Customer service employee / month

1.140 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Team

€55.00/ Customer service employee / month

3.300 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Professional

€115.00/ Customer service employee / month

6.900 €/year for 5 customer service employees*Additional channels available are on Support team as add-ons.**Additional fees apply.

Suite Enterprise

Upon request

Speak with our experts to customise a solution that fits your needs.

Salesforce Service Cloud

Pricing

Essentials

€25.00/ User / month

Sofort einsatzbereites CRM für bis zu 10 Anwender

Professional

€75.00/ User / month

Komplettes CRM für Serviceteams jeder Größe

Enterprise

€150.00/ User / month

Sehr flexibel anpassbares CRM mit umfangreichen Funktionen für den Kundenservice

Unlimited

€300.00/ User / month

Unbegrenzte CRM-Funktionalitäten für den Kundenservice

Screenshots & Videos

Zendesk Support Suite

Screenshots & Videos

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Salesforce Service Cloud

Screenshots & Videos

No information available

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