Listed in the following categories:

Product Management

Enterprise Feedback Management

User Research

Usersnap

Name: Usersnap
Brand: Usersnap
Price: 39.00 EUR
Rating: 4.50 (1 reviews)

4.5 (1)

What is Usersnap?

Usersnap is a software geared towards SaaS companies. It enables users to develop customer-centric products through valuable customer feedback. The main functions include the capture of screenshots, conducting surveys, and the collection of feature requests. In addition, Usersnap provides an easy way for users to send visual feedback within their web application. The software offers various pricing models, including a free trial.

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This is how users rate the tool

Ease of use

Category average: 80 %

Excellent

Customer support

Category average: 82 %

Excellent

Meets requirements

Category average: 90 %

Excellent

Ease of setup

Category average: 76 %

Excellent

Global features

Setup & support

Cloud

On-premise

24/7 support

German-speaking support

Data Privacy

Server location DE

Server location EU

Only EU companies affiliated

EU standard contract

Versions

Free version

Free trial

Screenshots & Videos

Usersnap Pricing

Pricing details

Last edited: July 2025

Starter
39.00 €/ Month
Widgets für Bildschirmaufnahmen
Grundlegende Metadaten
Integrationen
Ankündigungen
2 aktive Projekte
5 Plätze
Growth
89.00 €/ Month
Menü „Feedback & Support“
Bedingte Fragen
Antwort-Follow-ups
Sentiment-Sensor (bald)
10 aktive Projekte
10 Plätze
Professional
159.00 €/ Month
Portal für Kundenanfragen
Protokolle der Fehlerkonsole
Behavioral Targeting
Benutzeridentifikation
20 aktive Projekte
20 Plätze
Premium
319.00 €/ Month
eigenes Branding
Mobiles SDK
Mehrsprachige Übersetzungen
Rollen & Berechtigungen
50 aktive Projekte
50 Arbeitsplätze

Usersnap Reviews (1)

What users say about Usersnap

There are not enough reviews yet to create a summary.

“Smartes Tool zur effektiven Sammlung von Userthemen”

4.5

Older than 12 months

John

Validated Reviewer

CEO at

Tauschwohnung GmbH

1-50 employees
Industry: Real Estate

Use cases:

Bug TrackingProduct ManagementUser Research

What did you like?

Das Tool ist wirklich sehr leicht einzurichten. Die Templates und das Onboarsing haben mir geholfen, das Ganze in 15 Minuten auf die Webseite zu bringen. Schon ein paar Minuten später hatten wir Feedback.

What did you not like?

Man muss leider für jedes Modul die CI hinterlegen. Es wäre schön wenn das global geht.

Which problems are you solving with the product?

Schon vor Registrierung, Konto Löschung oder deaktivieren, kann ich wertvolle Informationen aus den Köpfen der Nutzerin und Nutzer erhalten. Ich bin unabhängig von der Technik.

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