Calabrio Costs

Calabrio is a comprehensive AI-powered software suite for Workforce Engagement Management (WEM) in contact centers. It provides tools for workforce optimization (WFM), including precise forecasting and scheduling, as well as features for interaction recording and analysis to leverage voice-of-customer data. The platform also includes quality management, interaction analytics, and bot analytics to gain insights and improve performance. Calabrio ONE is flexible and scalable, suitable for contact centers of all sizes and industries, and can be used to increase productivity, customer satisfaction, and employee retention.