SAP CRM vs. SugarCRM Comparison

What is SAP CRM?

Whether stand-alone or if companies are already working with other SAP tools - the SAP CRM system can easily be linked and is also relevant for small and medium-sized businesses. Through the automated configuration of offers and contracts, users can avoid the time-consuming manual creation. SAP CRM also allows the prioritization of leads and opportunities, storage of customer data in one place, and the enhancement of sales productivity with tools for collaboration, interactive dashboards, and customer analytics. This allows users to keep track of their progress in the sales process, reveal potential, and see which customers should be addressed again.

What is SugarCRM?

SugarCRM is a CX platform that enables sales, marketing and service teams to collaborate throughout the entire customer lifecycle. The platform consists of the following components: Sugar Market (marketing automation), Sugar Sell (sales), and Sugar Serve (customer experience).