RMM Software: Why You Should Use It

In this article, you will learn what RMM solutions are and what benefits they bring to your company.

RMM software is the technical response to many challenges of our decentralized work culture.

The remote and hybrid work culture is here to stay. We all agree on that. We can also affirm that it is becoming increasingly difficult to support entities, endpoints, and employees with targeted support. This is where RMM tools come into action, which as assistance systems, make efficient IT support in remote mode possible again.

In this article, you will learn what standard features RMM solutions have under the hood and what benefits this provides for your business. Finally, you will receive a selection of the best RMM softwares.

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Example RMM software

What is Remote Monitoring & Management (RMM)?

To put it briefly and succinctly, RMM stands for Remote Monitoring and Management and in translation means: remote monitoring & administration of endpoints, computers, applications and network infrastructures.

Especially for Managed Service Providers (MSP), RMM software is a solution to effectively and efficiently design IT services for different customers and applications. But not only for external service providers, the increasing decentralized work culture also increases the need for RMM solutions. Remote Management Softwares exactly follow the trends and challenges of our time.

Why do companies need RMM?

As mentioned, the increasing decentralization of employees and workplaces is a major driver of the RMM concept. More and more people and applications therefore need to be looked after across distances, and that with mostly very tight resources. In order to keep the core tasks of IT support economical and still keep an eye on IT systems and infrastructure, the use of remote monitoring tools has become indispensable.

Looking at the core competencies of remote management tools, it essentially comes down to these two tasks:

  1. Monitoring Management: Monitoring of the end devices through targeted delivery of regular performance data and reports for IT support
  2. Service Management: Taking over and controlling tasks such as patch management and service configurations

Both functions are performed entirely from a distance and mostly highly automated, resulting in a significant effect for IT service.

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RMM Dashboard

What benefits does the use of an RMM solution offer?

Remote management tools are a valuable IT upgrade and captivate with a variety of diverse functions that can be integrated variably depending on the manufacturer. Here are some examples:

Remote access: Instead of putting the IT support directly on a device, he can make diagnoses from a distance, fix bugs or plan updates.

Centralized monitoring: Even if end customers or users are scattered, as a centralized console an RMM application provides an overall view of all devices and systems of a network.

Real-time monitoring: Whether it's cloud monitoring, printers or routers. RMM can in principle monitor all of them and organize necessary instant notifications.

Automated software patch management and updates: This central function controls ongoing security updates, without having to intervene manually.

Integration and onboarding: To uncover the needs of a company, an RMM captures all relevant systems of a network and allows business management systems to be fully integrated.

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manageengine.de

Automated service: If an RMM software detects a problem, it automatically generates a ticket (integrated in the system or via PSA software) and forwards the ticket to technicians.

Security Management: Probably one of the most valuable advantages of RMM solutions are the ongoing security updates, to protect not only today but also in the future from cyber crime.

Mobile End Devices: A full-fledged Remote Monitoring & Management tool does not only monitor desktop devices, but also ensures the security of smartphones, tablets and laptops and keeps them up to date.

Individual Scalability: Most remote control solutions adapt exactly to the needs of a business and can be adapted from time to time.

Proactive support: An RMM software enables IT support to proactively deal with potential problems, limit disturbances or even avoid them.

What should you pay attention to when selecting an RMM software?

Softwares for remote monitoring are no longer an option, but one of the most important tools for IT professionals. However, not every RMM application is structured in the same way. When choosing an appropriate RMM software, you should therefore clarify in detail which functions are absolutely necessary or best suited for your applications.

Basic considerations for choosing the right RMM software:

  • How many devices and what types of devices are to be managed?
  • How many locations are there and at which RMM should be used?
  • What requirements does the software have to meet at each site?
  • Which problems need to be solved, or which functions are indispensable?
  • What budget is available?

Even more economic considerations:

  • A perhaps nice introductory price may in the future mean additional costs and of course also price increases. Therefore, clarify all tariff options and add-on prices in advance.
  • Do the usually long-term contracts also fit long-term to the (varying) requirements of your company? Another reason to know the pricing models and change modalities exactly.
  • Even more about the pricing model: What does this depend on? Number of end users, number of support agents? Is there an expensive licensing model that might not pay off?

Questions on reliability and user-friendliness:

  • How quickly can the system be integrated? Some providers offer a free onboarding and comprehensive support or training.
  • What do previous customers say? Are there already experiences concerning usability?
  • How reliable is the remote repair? Can all remote repair steps be performed or must also be applied locally?
  • You should also take a close look at the topic of patch management. Is the tool a central solution for all applications and systems, or do additional manual resources need to be provided?

And basic about the RMM provider:

  • At what frequency does the RMM provide updates?
  • What updates are the manufacturers currently working on? Can you benefit from them?
  • What long-term visions does the provider pursue?

What RMM tools are available?

A proper guide naturally also provides reliable software recommendations, which is why we list here 7 providers with a holistic RMM concept. You can find additional input using .

1. NinjaOne

The specialist for remote maintenance software impresses not only with a strong name, but even more with a very wide range of products. The most important ones include cross-platform endpoint management, rapid IT solutions and minimized downtimes through instant access. All this across a single user interface on Windows, Mac, Linux, SNMP and VMWare devices. Powerful patch management for protected endpoints and automated updates, are further benefits of Ninja RMM.

is well prepared for the European market with 12 languages, already supports more than 6000 companies and manages over 2.5 million endpoints. In addition to its headquarters in Austin (Texas/USA), the company also has locations in Berlin and Sydney.

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NinjaOne Overview

NinjaOne Costs

Exact prices of NinjaOne RMM can only be requested via a specific offer. However, a transparent price structure - payment per endpoint - is already assured in advance, which can also be cancelled monthly. By the way, NinjaOne can also be tested for free.

More information about NinjaOne prices and user evaluations with price reference can be found on OMR Reviews.

NinjaOne Alternatives

On OMR Reviews you can find a practical overview and can use user experiences and evaluations to find your RMM favorite or NinjaOne alternatives.

2. SolarWinds DameWare

Also an established expert in the RMM field, which secures, maintains and improves the IT of your company with a single dashboard. Remote solution of system problems and Windows Administration are available with after supported installation and customization. In addition, the SolarWinds Academy offers both e-learning and guided courses to pursue further optimization of your IT infrastructure.

A close collaboration with technical experts, DevOps and SecOps experts, as well as database administrators should ensure that also future challenges don't call into question the performance of your IT.

SolarWinds DameWare Costs

The also Texas-based provider offers the RMM SolarWinds DameWare from a price of 337 € per installation. If you choose this RMM tool, you can use all functions without monthly fees, for unlimited devices. A 14-day trial version is also available.

More information about SolarWinds DamWare prices and user evaluations with price reference can be found on OMR Reviews.

SolarWinds DameWare Alternatives

On OMR Reviews you can find a practical overview and can use user experiences and evaluations to find your RMM favorite or SolarWinds DameWare alternatives.3. Atera

The vision of

is to simplify the work of Managed Service Providers and optimize the tasks of IT professionals. To this end, cross-functional functions such as Realtime Monitoring, e.g. system resources, number of active users or network and IP monitoring, are available. Atera also provides an automation recipe for Patch Management to ensure cyber security for hardware, software and operating systems. Full control included. Using Atera's PSA module, tickets are also automatically synchronized between the customer portal and Atera's dashboard, enabling instant communication.

The manufacturer also promises uncomplicated deployment without hours of training, as well as a modern and pleasant to use platform. On the plus side, German language support and a clear price structure are also available.

Atera-Dashboard

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Atera Costs

If you choose Atera, you benefit from a clear pricing that starts at $ 99 per month and user. A total of three different packages await. For an additional unlimited number of simultaneous sessions in remote access, you pay $ 129 per month and user. For $ 169 you also get database snapshots and an unlimited number of support addresses. Also make use of the free trial version, which you can thoroughly test within 30 days.

More information about

Atera's prices and user evaluations with price reference can be found on OMR Reviews.Atera Alternatives

On OMR Reviews you can find a practical overview and can use user experiences and evaluations to find your RMM favorite or

Atera alternatives.4. ConnectWise Automate

IT automation for increased efficiency and significant time savings - these benefits also delivers

for managed service providers. Automation of workflows and processes, management and optimization of customer IT via remote control management are the core of the RMM software.In Germany, the software is available through Ebertlang Distribution GmbH. Ebertlang also provides practical case studies, full-fledged e-books and training units for administrators. ConnectWise itself was founded in Tampa Bay, Florida in 1982 and provides high-level product competencies and access to ConnectWise University as part of IT Nation.

ConnectWise Automate Costs

ConnectWise Automate can be tested for free. You just have to request a test key. Also via live demo you can inspect the RMM. Individual prices and your personal ROI can be obtained via the manufacturer's website or the German distributor.

More information about

ConntectWise Automate's prices and user evaluations with price reference can be found on OMR Reviews.ConnectWise Automate Alternatives

On OMR Reviews you can find a practical overview and can use user experiences and evaluations to find your RMM favorite or

ConnectWise Automate alternatives.5. Server-Eye

RMM made in Germany: Development, hosting and support of

are 100% in Germany. Since 1999, the company based in Eppelborn has been working to develop optimal RMM solutions for its customers. The multitool itself allows you to easily but safely monitor your IT systems and helps to solve remote monitoring tasks in an automated way. This also applies in an emergency. Quick intervention and short-term error corrections are in the foreground.With the Smart Updates feature, Server-Eye also provides an intelligent solution to keep your IT infrastructure automatically up to date without creating manual workload. However, pre-defined rules still allow you to retain control over the process. Various threats are countered with the Managed Antivirus function. In addition, the Anti-Ransom security function prevents the execution of infected files.

ServerEye Overview

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Server-Eye Costs

Prices or an individual offer for the RMM software can be requested via Server-Eye's website. However, Server-Eye only offers its software indirectly, i.e. via distribution partners. More than 950 system house and distribution addresses are available for this purpose. To test the RMM tool for free, a download link can be requested on the manufacturer's website. An installation guide via PDF or video are also available there.

More information about

Server-Eye's prices and user evaluations with price reference can be found on OMR Reviews.Server-Eye Alternatives

On OMR Reviews you can find a practical overview and can use user experiences and evaluations to find your RMM favorite or

Server-Eye alternatives.6. SyncroMSP

is another specialist for remote monitoring services and mainly addresses managed service providers and IT professionals. The classic functions of SyncroMSP include remote access to systems and networks, including customizable notifications and automated remediation measures. Syncro also delivers an integrated communication tool for seamless exchange. As an all-in-one solution, the remote access platform combines both RMM and PSA.

A single dashboard also allows you immediate access to customers, billing, tickets and RMM notifications, saving you a lot of time and money. The software also promises to connect each business process and offers full integration of business software such as Splashtop, Xero, TeamViewer and a few more.

SyncroMSP Dashboard

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SyncroMSP Costs

Prices for Syncro start at $ 119 per user and month for annual billing. All in all, three different packages are waiting for you. For an additional unlimited number of parallel sessions in remote access, you pay $ 129 per month and user. For $ 169 you also get database snapshots and an unlimited number of support addresses. Also make use of the free trial version, which you can thoroughly test within 30 days.

More information about

SyncroMSP's prices and user evaluations with price reference can be found on OMR Reviews.SyncroMSP Alternatives

On OMR Reviews you can find a practical overview and can use user experiences and evaluations to find your RMM favorite or

SyncroMSP alternatives.7. GoTo RMM

The US software manufacturer GoTo currently operates in almost 200 countries worldwide and is another provider that puts flexibility first. Especially when it comes to optimizing support, connectivity and reliability.

IT tasks can be automated or solved via remote access using

. Tools needed for problem-solving are integrated in a single dashboard to execute system diagnostics, restarts, admin mode and much more. The included IT ticket system can be customized interactively. To do this, business messaging platforms such as or can be linked in order to submit, manage or comment on the tickets. Real-time IT helpdesk updates will thus be no longer an obstacle.GoTo RMM

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GoTo RMM Costs

GoTo RMM is also available as a free RMM. The package is aimed at small businesses and includes free device management and ticketing with remote access and support. Payable tariffs for larger organizations are available at € 67 per month in the Basic package and € 162 in the Standard package. More functions and add-ons can be requested from the manufacturer. Once you register an account on GoTo, you also have the opportunity to test the functionality for free for 14 days.

More information about

GoTo RMM's prices and user evaluations with price reference can be found on OMR Reviews.GoTo RMM Alternatives

On OMR Reviews you can find a practical overview and can use user experiences and evaluations to find your RMM favorite or

GoTo RMM alternatives.More RMM providers

Conclusion about RMM Softwares

Are you pro home office, but not your IT? Is your team pretty scattered and for the technical support it's hardly possible to maintain the maintenance-intensive operation of all systems and networks up to date? RMM tools assist you specifically in this task and make themselves indispensable as guardians of the IT landscape. To manage and optimize network infrastructures and endpoints, to identify problems quickly or even prevent them, to update security protocols and network processes automatically - and all this from a distance.

Last but not least, large amounts of resources are freed up and staff and time shortages are compensated. An investment in an RMM system therefore pays off quickly. Once you have implemented an RMM system, the working world can continue to turn peacefully in the future, because the IT is on your side.

Nicht zuletzt werden große Mengen Ressourcen freigeschaufelt und Personal- und Zeitmangel ausgeglichen. Eine Investition in ein RMM-System macht sich also rasch bezahlt. Habt Ihr ein RMM-System implementiert, darf sich die Arbeitswelt auch in Zukunft ruhig weiterdrehen, denn die IT ist auf Eurer Seite.

Margit Kustor-Neubauer
Author
Margit Kustor-Neubauer

Margit Kustor-Neubauer ist enthusiastische Texterin und freie Redakteurin bei OMR. Mit Background in Online Marketing, Medien und Kommunikation konzipiert sie seit 15 Jahren Content im Einklang mit Zielgruppe und USP. Dank ihrer Expertise und Kreativität schraubt sie die Ergebnisse von Websites und Newsletter nach oben, bringt Redaktionskalender zum Glühen und Blogs zum Überlaufen. Mehr über Margit gibt es unter MKN Textdesign.

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