Jamal Febo is Head of Product Success at Nexi Group. He knows the world of online payments like the back of his hand. Having worked for Amazon, Ingenico ePayments and others, Jamal is responsible for strategic product direction, training and documentation at Nexi. As Head of Product Success, he always formulates his recommendations for online merchants from the customer's perspective. A popular speaker at European eCom events, he shares his payment expertise in an entertaining way. He is also an integral part of the Checkout Clinic, presenting tips and hacks for improving the checkout in online retail.